Back in 2020, I wrote a post titled "[You know what, it's damn hard chatting to random people](https://www.mcd79.com/2020/01/03/you-know-what-its-damn-hard-chatting-to-random-people/)" encouraging people to chat more to others when they visit user groups and conferences. I was reworking my blog and came back to this post. It's now two years since Viva was released and that has truly changed my career. How? Through the people I chatted to.

Through chatting to others in the community, I got to speak with [Aaron Rendell](https://twitter.com/aaron_rendell86) who was starting up the South Coast Summit. He suggested that I do a workshop there on Viva and then found two others to join me - one was [Chirag Patel](https://twitter.com/techChirag) who I knew and another was [Zoe Wilson](https://twitter.com/sharepoint_zoe). He also suggested that I could do a Viva Topics talk with [Sara Fennah](https://twitter.com/sfennah). I had met Chirag a few times but had never spoken to Zoe or Sara. Commsverse was a month or so later, started chatting to both as well as [Lesley Crook](https://twitter.com/Lesley_wolan) who was also getting into Viva. I didn't know at the time but Sara and Leslie were soon to start the [Viva Explorers](https://www.vivaexplorers.com/), a group of [MVPs](https://mvp.microsoft.com/) looking to share the magic of [Viva](https://www.microsoft.com/en-gb/microsoft-viva) and Employee Experience with as many people as possible. This really was the start of some magic.

![Hanging out in Tivoli Gardens](/images/IMG_2193.jpg)

Two years on from Viva being announced and I now think of so many of those Viva Explorers as friends. If I hadn't made that effort to chat to more people at events, these things wouldn't have happened. At the last [ESPC](https://www.sharepointeurope.com/), I made sure that I chatted to more people and not just MVPs but as many people as possible who attended. I got the chance to meet the lovely (and very tall) [Dan Toft](https://twitter.com/tanddant) and it has been so great since then to see him getting more and more engaged with the community. [Anouck Fierens](https://twitter.com/AnouckFierens) was another lovely person I had the chance to meet and I saw that last week she stood up and spoke at the [Belgium Information Workers User Group](https://www.biwug.be/) for the first time. Seeing these lovely people evolve in the community and hopefully continue their journey is one of the things I love about it all.

These events and talking to people not only gave me a great deal of pleasure but has also helped to change my career. I wouldn't be in my current role at [Avanade](https://www.avanade.com/en-gb) if it wasn't for those connections (thanks Zoe!) and knowing people from the Microsoft community has helped me to build internal connections very quickly, feeling settled faster and able to make a difference.

![GreyHatBeardPrincess get to meet in real life](/images/IMG_0364.jpg)

For family reasons, I won't be at any conferences for the first half of this year and will truly miss it. However, I'm still speaking with so many people (I do enjoy my Whats Apps with Aaron, Peter Rising, the GreyHatBeardPrincess lovelies, the Viva Explorers and the beautiful badgers as well as catching up with the Avanade MVPs in the office) and those connections I made from just chatting to people genuinely means so much to me.

So get along to events, do chat to people and please do say hello to me if you see me somewhere.

Photo by <a href="https://unsplash.com/@iamchang?utm\\\\\\\_source=unsplash\\\\\\\&utm\\\\\\\_medium=referral\\\\\\\&utm\\\\\\\_content=creditCopyText">Chang Duong</a> on <a href="https://unsplash.com/s/photos/friend?utm\\\\\\\_source=unsplash\\\\\\\&utm\\\\\\\_medium=referral\\\\\\\&utm\\\\\\\_content=creditCopyText">Unsplash</a>


Trying out the Syntex PAYG model in public preview

Chatting is hard but so so worth it

Setting up Microsoft Syntex PAYG to process receipts

With the general availability of Viva Goals at the start of August 2022, many people have been wondering what the benefits are. The honest answer is that the majority are to do with the OKR (Objective Key Result) framework that Viva Goals helps organisations to implement it but the tools are just part of the equation. This blog post looks into some of the challenges that OKRs along with Viva Goals look to address. Future posts will look into:

- The what of Viva Goals - covering what OKRs are and how Viva Goals supports these across your organisation
- The how of Viva Goals - how you can set up Viva Goals and how it can transform your organisation

## The super powers of OKRs

Let's start with some questions, some of which will be relevant to individuals, some to departments and some to the whole organisation.

- Do you start work on a Monday morning and wonder why you are doing what you do?
- Are you trying to help change the direction of your organisation?
- Does your organisation have a clearly set strategy that the organisation understands?
- Do you know how aligned people are to that strategy?
- Are team or department siloes causing repeated work and miscommunication?
- Do you find yourself doing the same thing day in, day out?
- Are you being challenged in your role?

The super powers of OKRs can help you understand how all these can be addressed.

- Focus
- Alignment
- Tracking
- Transparency
- Stretch

These take into account the areas that OKRs used across an organisation can help drive value but you may target different areas at different rates as well, especially for larger organisations. The more areas that you have onboard, the more alignment and focus you will have.

## Focus and alignment

Do you remember last Monday morning? Perhaps you had a long weekend with the kids, fixing up the house the way you want it or were out making shapes at a festival. Monday morning may have felt painful and so turning on your PC/Mac may have kicked off that familiar feeling. What do I have to do today? Maybe you had a list or just went to your calendar to check what was going on. But did you know why? Were you just going through the motions with no real feeling as to how these tasks play into the wider picture of your department or whole organisation.

OKRs provide a set of hierarchical objectives from the top to all employees. It allows you to align what you are doing with what you are meant to be doing and what the organisation is trying to achieve. It helps you look at new ideas you may have and to compare them to the key areas of focus to see if they link in with other's ideas.

To drive a specific focus, organisation's should look to focus on just 3-5 goals per quarter so that employees are not pulled in many different directions at the same time. This helps to make sure that things get done rather than providing different pulls from different competing goals across different areas.

I have seen this in action myself. At a previous organisation, a new head of technology joined. In his first two months, he outlined his seven areas of focus along with a set of metrics that would be used to measure each one. Sadly, my memory of most of them has long faded but I remember that one was around the virtualisation of the server estate and another about getting a more service oriented approach to IT Teams (that were far more used to just getting an email and hoping they got round to it eventually in many cases). Each area was set a target to achieve and this was tracked on a regular basis.

Many conversations were had about initiatives that were wanted to start but if they didn't align to one of the pillars then there was no traction. This brought the focus across all but also meant that people aligned what was needed to these pillars. For example, if we felt that the system we were developing could be more efficient, we could introduce the aim to reduce CPU cycles which would improve the virtualisation estate. It helped us align our own initiatives to those of the organisation and provide the focus for the value that should be achieved.

## Tracking

While many organisation's may have their set of values and it may be well understood, these will often not stay as a centre of focus without understanding how things are going. The power of tracking means that not only is the focus and alignment to an organisation's strategy is understood but exactly what should be achieved at any point of time to achieve the strategy.

OKRs provide this through the key result portion of the OKR, providing explicit values that can be tracked over time to determine if an objective has been met or not. This also allows tracking to see if the objective is on track to be met or not as well.

The tracking at a deeper level in the organisation also allows managers and employees to have a more regular conversation around what they are achieving. This reduces the panic of ticking off all objectives at the end of the year and helps to steer a more realistic approach to objectives throughout the year. This keeps employees engaged with their objectives and prevents them becoming a side show to their main role while they become disengaged with ongoing improvement.

## Transparency

Have you ever wondered what on earth another department actually does? Whether you are in operations and just think marketing fluff about sending silly social media posts or you are in marketing and wonder why sales never make anything of the leads you generate, siloes can cause big problems to a focused organisation.

OKRs are designed to be as transparent as possible so that you understand everyone else's objectives as well as your own. This means you can find out what the focus of another team is and understand why they may not be reacting so quickly to your requests. It means that you can see if other teams are also looking at the same objectives as you to help build shared objectives.

One of the most powerful things I heard at the last MVP Summit was two teams talking about having a shared OKR. It was nothing to do with Viva or Viva Goals but it demonstrated immediately to me that the common siloes that often appear at large organisation's like Microsoft were being broken down by these two teams. They were pulling in the same direction and people working with them would see that togetherness over time.

## Stretch

There is a future post in the making that outlines the difference between KPIs and OKRs but one key aim of OKRs is to stretch everyone - individual employees, teams, departments and the organisation as a whole. If people are achieving their OKRs completely on a regular basis then they are not stretching themselves enough. The intention should be to push themselves and challenge themselves to be able to do more.

Naturally, this should be within reason and having no-one ever able to achieve anything. The stretch should be achievable but not unrealistic or people will drift away. It should make things interesting and drive more achievement.

## Learning more about the why

If these examples have whet your appetite to hear more, do check out the book Measure What Matters by John Doerr. John was fundamental to getting OKRs to drive change at Google from the very early days. There are some great examples such as the change of measuring success for YouTube from number of videos to number of minutes watched, changing behaviour across the different teams and with the users themselves.

OKRs, when implemented well, can provide such a powerful way of keeping people engaged with their achievements and their job as a whole. They can help individuals understand their Monday mornings and help organisation's drive change where needed.

Photo by <a href="https://unsplash.com/@rgaleriacom?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText">Ricardo Gomez Angel</a> on <a href="https://unsplash.com/s/photos/transparent?utm_source=unsplash&utm_medium=referral&utm_content=creditCopyText">Unsplash</a>


Why you would consider implementing Viva Goals

The why of Viva Goals

Feedback is great, isn't it? You get to know what people think and you can help improve your service, whether it's a Digital Workplace, custom application or customer services. Getting to know what the users of your service think is vital to making sure you offer a worthwhile service. Feedback should be easy to give and should be simple to be followed up on.

So what about in SharePoint? I love that with SharePoint Online, there is a bold feedback button at the bottom of many of the pages. It doesn't interfere too much and makes it easy when you find something you think could be better.

## So what's the problem?

![SharePoint Online feedback button](/images/2017/07/SharePoint-feedback-and-mobile-app.JPG)

My issue with this is that the feedback goes straight to Microsoft. While it's great that they get that info, it's not obvious that it is going to Microsoft at all. Most users will think that they are providing some thoughts to their SharePoint team on how the site could be laid out better or maybe a typo on a news article. Instead, they are sending this up to someone who can't actually help with it.They get frustrated that nothing changes and the admins who can help don't get any the wiser.

## But there's a bigger problem...

![Privacy concerns](/images/2017/07/Gagged_by_Privacy.JPG)

> "Hey Adam, did you know that the client ABCMNO Consulting has got their old logo on that page? The phone number should be 12345 and the main contact is John Smith."

A helpful staff member has just fed back on a out of date page and shared what the latest info should be. This wings its way on to the user voice survey and is there for the whole world to see. This is private information on a company (a fictional one in the case above in case you hadn't guessed) and should be held so. For the many out there considering GDPR implications, this is a great example.

## Can we do anything about this?

I have raised a [User Voice](https://sharepoint.uservoice.com/forums/329214-sites-and-collaboration/suggestions/20072722-send-feedback-to-site-admins-first) request to have feedback sent to admins first - it would be great to build some momentum on it. Feel free to add your feedback in the comments too, naturally!


Feedback box in SharePoint - great or a pain in the....

My involvement in the Microsoft Community